Contact center services
Airline representation / Station management
Lufthansa Services (Thailand) provides representatives on behalf of the Airlines’ Customers. Our key performances are as follows:
- Management of Airlines Customers’ administrative and operational functions
- Supervision and co-ordination of services contracted by the Airline Customers with third parties
- General Station Management
As a 100% Lufthansa Group subsidiary, Lufthansa Services (Thailand) benefits from over 25 years of aviation expertise and support by Europe’s leading company in aviation. We ensure that all quality targets agreed for the station are met and all airport-related customer and operational processes are delivered in accordance with the Airline Customers’ standards and procedures. We guarantee safety and security as well as adherence to legal and international regulations. Last but not least, we ensure cost-efficient ground handling operations.