Ground operations

Logistic services

Global services

Ground operations

Administration

Logistic services

Maintenance services

Contact center services

Ground ops competence center

The GCC provides “Operational station support” as SPOC for ground Ops-related information and procedural questions with expert support in GO competence.

The GCC conducts the centralized “Observation” to check & correct incomplete/missing MVT messages, ETD management, and “Consultant” for LHG delay codes.

The GCC offers “Station Assistance,” which includes a variety of supports, e.g., Briefing call/email before OPS, Flight Monitoring, Quality Check, and DM’s phone redirection.

The GCC performs as “Operation Coordinator (OpCo)” for Lufthansa German Decentralized Stations in specific operational duties, e.g., ETD/TOBT management, Enhanced flight Monitoring, Adverse Weather Handling, and Crew Administration.

Ground ops competence center

The GCC provides “Operational Station Support” as SPOC for Ground Ops-related information and procedural questions with expert support in GO competence.

The GCC conducts the centralized “Observation” to check & correct incomplete/missing MVT messages, ETD management, and “Consultant” for LHG delay codes.

The GCC offers “Station Assistance,” which includes a variety of supports, e.g., Briefing call/email before OPS, Flight Monitoring, Quality Check, and DM’s phone redirection.

The GCC performs as “Operation Coordinator (OpCo)” for Lufthansa German Decentralized Stations in specific operational duties, e.g., ETD/TOBT management, Enhanced flight Monitoring, Adverse Weather Handling, and Crew Administration.