Ground ops competence center
The GCC provides “Operational Station Support” as SPOC for Ground Ops-related information and procedural questions with expert support in GO competence.
The GCC conducts the centralized “Observation” to check & correct incomplete/missing MVT messages, ETD management, and “Consultant” for LHG delay codes.
The GCC offers “Station Assistance,” which includes a variety of supports, e.g., Briefing call/email before OPS, Flight Monitoring, Quality Check, and DM’s phone redirection.
The GCC performs as “Operation Coordinator (OpCo)” for Lufthansa German Decentralized Stations in specific operational duties, e.g., ETD/TOBT management, Enhanced flight Monitoring, Adverse Weather Handling, and Crew Administration.