Passenger assistant
Lufthansa Services Thailand provides passenger assistant service to arrival, departure and transfer passengers of our airline customers.
Arrival passengers
Meet and greet passenger at arrival gate
Passenger assistance agent holds signboard for identification
Escort to immigration
Present with passenger until baggage arrives. In case of lost or damaged baggage, our Passenger Assistance agent guides the passenger to the baggage service counter for further assistance by the respective airline
Departure / Transfer passengers
Meet and greet passenger at check-in counter or arrival gate with signboard for identification
Assist in relevant check-in matters
Escort through immigration fast track
Escort to respective lounge or boarding gate
