Local services

Ground operations

Logistic services

Ground operations


Logistic services

Maintenance services

Contact center services

Passenger assistant

Lufthansa Services Thailand provides passenger assistant service to arrival, departure and transfer passengers of our airline customers. 

Arrival passengers

Meet and greet passenger at arrival gate

Passenger assistance agent holds signboard for identification

Escort to immigration

Present with passenger until baggage arrives. In case of lost or damaged baggage, our Passenger Assistance agent guides the passenger to the baggage service counter for further assistance by the respective airline

Departure / Transfer passengers

Meet and greet passenger at check-in counter or arrival gate with signboard for identification

Assist in relevant check-in matters

Escort through immigration fast track

Escort to respective lounge or boarding gate