Remote business center
The concept of “Remote business center” is cooperation between local frontline staff, supervisor and RBCs. Where necessary, local processes will be adapted to cover all cases of regular and irregular ticket processing which may occur. On Stations without a Full-ATO, if a passenger is physical at the station, an agent will contact the RBC via phone.
RBC supports the stations across the globe by providing them with a ticketing expert for both Voluntary and Involuntary scenarios. In addition, RBC operates as a “HUB Rebooking center” with Passenger Recovery Control (PRC) in Lufthansa HUBs (FRA/MUC) for specific operational tasks such as HUB Star, Flight disruption transfer.
