Careers

General responsibilities:

• Serve customers with baggage inquiries at baggage belt and office incl. phone and e-mail service  • Monitor and check arrival time of customer airlines and request 

MU and RC from BHS

• Check for all flights “not load message” and compare with forwarding message 
• Prepare Lost&Found flight information board 
• Pro-actively inform passengers arriving without baggage and create PIR reports  
• Ensure that “priority baggage service” provided for priority passengers  
• Check left behind baggage at sorting area, problem bags and baggage storage room on a daily basis • Arrange record for all baggage left unclaimed, so called “On Hand (DOH) ” 
• Take care of left behind items on board or any found properties and record in World Tracer System (RFP) • Check daily mishandled baggage records, any offloaded bags and previously received bags or any forwarding  message through World Tracer System  
• Settle, within the authorization limits, claims and reimbursements to the passengers (e.g. offer cash advance  payments to top tier and premium class passengers) 
• Check baggage information in World Tracer system (e.g. action file)  
• Provide and advice baggage reclaims to airlines’ customers 
• In case any delay of customer airlines, prepare the next ability of connecting flights 
• Prepare overnight kits and cash advances according to class of travel and offer to passengers • Prepare delivery vouchers in case forwarding information received in advance 
• Follow-up proactively and timely all pending cases and inform progress and date/timing of items to be delivered to  passengers 
• In case receiving bag misrouted, ensure to re-forward to final destination as soon as possible  • When the baggage is restored, check the received type/condition of baggage and re-weight, as well as the tag and  reference prior to deliver the bag to passenger. 
• Coordinate with baggage repairing agent and follow up damage cases to return to passengers on time. 

• Investigate in case of major damaged baggage as well as pilferage 
• Complete baggage reports and statistics 
• To take on special tasks and deputation