Baggage service

To ensure a smooth pleasant passenger experience for our airline customers, our baggage service team makes every effort to assist passengers at arrival and transfer as well as handling passengers’ lost belongings, and delayed, damaged, or unclaimed baggage.

We provide

Accept baggage irregularity report

Worldwide baggage tracing

Perform on-the-spot on the spot payments for incidental expenses

Arrange for delivery of delayed baggage to passengers

Communications / update of baggage status with passengers

Remote baggage support