Ground operations competence center
The ground operations competence center (GCC) provides operational station support as SPOC for ground Ops-related information and procedural questions, We provide expert support with in-depth ground operations competence.
The GCC conducts the centralized “Observation” to check & correct incomplete/missing MVT messages, ETD management, and acts as a “Consultant”.
The GCC offers “Station assistance”, which includes a variety of support tasks, e.g. briefing call/email before OPS, flight Monitoring, quality check, and DM’s phone redirection.
The GCC performs as “Operation coordinator (OpCo)” for Lufthansa German decentralized stations in specific operational duties, e.g. ETD/TOBT management, enhanced flight monitoring, adverse weather handling, and crew administration.
We provide
Operational support, Observation & Consulting, Station assistance
DG Guidelines support for EW stations, Swiss safety reporting system (SRS)
Operation control (OpCo)
