Logistics Quality Monitoring Service Desk
BKK LST Quality Monitoring experts monitor all ZXO shipments round the clock to ensure everything goes smoothly even if a flight is delayed or cancelled. ZXO is a unique combination of premium service, high-speed transportation, flexible and reliable air/road transport solution in the industry. It is a process using the Lufthansa network.
BKK Quality Monitoring experts handles the following: Monitoring of shipment from Origin up to arrival at destination. Handle all operational requirement such as manifesting, check-in of shipment at transit point, re-planning, service recovery, Weight and Balance (ALTEA entries), Irregularity tracing, Pre-alert notification and Pro-active customer’s information. The main objective is to ensure that the shipments are handled at our dedicated courier terminals.
We also communicate with several stations and engage in customers inquiry and provides faster solution. It is handled with highest quality and reliability through constant, proactive supervision of expert team.
We provide
Active quality monitoring, Steering and related task
Telephone inquiry service for quality monitoring (FRA Courier Terminal)
